The Coming Customer Service Renaissance

In the next 5-10 years we’re going to see customer service increase across most industries. We are going to see good customer satisfaction being valued and pursued as a differentiator in business. This is going to lead to a customer service renaissance. With company after company trying to stand out and win loyal customers. When a company goes from zero to a billion dollars a year, in ten years, people pay attention.
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Delighted by Zazzle

I’m not impressed with the care and feeding of customers very often. Usually the opposite is true. On Sunday I ordered a custom screen printed T-shirt, from Zazzle, as a present for my girlfriend. The website said it would take 3-5 days to make and I ordered 2 day shipping. I received a shipping notice on Tuesday night and they upgraded the shipping to overnight. I had the shirt Wednesday morning! A very nice job of under promise and over deliver.
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